Last Updated: 30-January-2020
If you are located in the European Economic Area (“EEA”):
- LawGro complies with the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce and approved by the European Commission pursuant to Decision C (2016)4176 of July 12, 2016. LawGro has certified certain Services under the E.U. – U.S. Privacy Shield Framework and Swiss – U.S. Privacy Shield Framework. For more information please go to the section “International Transfers” and “Privacy Shield”.
We may provide additional “just-in-time” disclosures or additional information about the data collection, use and sharing practices of those specific Services. These notices may supplement or clarify our privacy practices or may provide you with additional choices about how we will process your personal information.
1. WHAT INFORMATION WE COLLECT
We collect information in multiple ways including when you provide information directly to us, when you permit third parties to provide information to us, and when we passively collect information from you, such as information collected from your browser or device. The list mentioned below is illustrative, not exhaustive.
Information You Give Us
- Creating an Account. When you create an account we collect information that allows us to set up or open your account, such as your name, shipping and billing address, photograph, email address, phone number, user ID, and password.
- Using our Services. We receive information from you when you use our Services, such as information about your business, invoices, and financial statements. We may also collect additional information from you when you sign-in or otherwise use our Services. For example, you may choose to sync your account with other third-party accounts such as your legal practice management application, financial institutions etc. To sync your account information, we must access various information including your financial account data, as applicable. You can learn more about syncing, linking, and connecting to third party applications by visiting our Terms of Service.
- Customer Support, Product Research, Trainings, and Feedback. When you reach out to us for support, give us feedback, participate in optional surveys, contests or promotions; product research or trainings, we may also collect information that you choose to share.
Information We Get When You Use the Service
When you access or use our Services, we may automatically collect certain information about you and how you use the Services. This may include:
- Device information. We may collect device information such as Internet Protocol (“IP”) addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you when you log into the Services as part of our log-in and security features.
- Usage Information. We may collect usage information such as the pages you viewed, the features you use, your browser type, and any links you click on to leave or interact with our Services.
- Location Information. Certain Service features may collect your precise location data, device motion data, or both, if you grant permission to do so in your device settings.
- Content. We may also collect content that you provide through the Services or content that is automatically collected in the background, such as information about your business such as your invoices, expenditures or customer details; time spent on various activities on your devices where you have installed our software; content you post on our community pages; content you provide to our customer care agents; and feedback you provide about the Services.
- Camera and Contacts. Certain Service features may have access to your camera and contacts if you grant permission in your device setting.
- Information from Cookie and other Technologies. LawGro and our service providers may use commonly-used tools such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, “Cookies”) to provide the Service you requested, recognize your visit, track your interactions with our Services, and improve your and other clients’ experience. You have control over some of the data we collect from Cookies and how we use it.
- Local Storage. We may collect and store information (including personal information) locally on your device.
Information We Get From Third Parties
We may also get information about you from other third parties where permitted by applicable law. For example, we receive information from:
- third parties with whom you have an account or receive a service, when you choose to sync or connect that third-party account/service with your LawGro account, or integrate your data from that third party into the Service we provide to you.
- third-parties who help us to supplement the information you have provided and to ensure the accuracy of your information. For example, we use third party service providers to validate your identity or address.
- third parties who provide us with information about you or your interaction with our Services. For example, we may obtain service and support information or technical issues you have raised with these third parties.
- third parties with whom you have an account or receive a service, when you choose to use that third-party account/service to signup for your LawGro account. For example, you may use your Google or Linkedin account to signup or access your LawGro account and you may allow us to have access to certain information like your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, people you follow and/or who follow you, and/or your posts or “likes.” etc.
Some of the functionalities in our Service may require you to provide information in order for you to use the Service. If you do not wish to provide the required information, you may not be able to use certain features or the Service. We will try to let you know what information is required and what information is optional. We may also combine information that you provided us with information about you that we get from other sources, in accordance with applicable law.
2. HOW DO WE USE YOUR INFORMATION
We use your information in various ways, including to:
- Provide, Improve, Protect, and Deliver the Services. To provide you with the Services that you have accessed or requested; to personalize your experience; to provide technical support; to protect the security and safety of the Services, our clients, LawGro, and others; or to otherwise operate our business.
- Communicate with You. From time to time we may communicate with you, including to:
- provide you with important information about the Services or your accounts, such as subscription related information.
- give you offers for third-party products and services that we think may be of interest to you.
- send you information about LawGro, other LawGro products and services, special offers, and new product releases.
- Protect LawGro and Others. To protect LawGro, our clients, and others such as for the purpose of combatting fraud.
- Analyze Your Information. We may use both manual and automated systems, such as machine learning and artificial intelligence, to analyze your information to improve our Services; personalize your experience; automate certain aspects of the Service; aggregate, de-identify or anonymize your information; provide you certain features; and protect the safety and security of LawGro, our Services, our clients and others.
We do not sell Personal Information about you to unrelated companies for their independent use.
3. HOW WE SHARE YOUR INFORMATION
From time to time, we may need to share your information, but we will only share your personal information for the following reasons:
- With your consent. We may share your personal information with your consent.
- With third parties: We may share your personal information with third parties, but only for the following reasons:
- With your consent or at your direction.
- To provide functions and services on our behalf. We may share your information with third parties who provide various functions on our behalf and enable us to provide our Services and operate our business, such as service providers and business partners.
- For Research. We may share your information with third-parties for research purposes or to publish academic or policy-related materials. We only share combined, unidentifiable client data, but only in a way that would not allow the client or any person to be identified.
- For Joint Sales, Promotions, and Events. We may share your information with third-parties who are jointly providing sales initiatives, promotions or events with us.
- For legal reasons. We may share your information with third-parties for legal reasons, including:
- when we reasonably believe disclosure is required or permitted in order to comply with a subpoena, court order, or other applicable law, regulation or legal process;
- to protect the rights, property, or safety of LawGro, our Services, our clients, or others;
- if we believe your actions are inconsistent with the spirit and language of our Terms of Service, policies or agreements;
- to protect against or defend our Services against attacks;
- to enforce, remedy, or apply our Terms of Service and other agreements; or
- to prevent fraud and for debt collection.
- With our Affiliates and Subsidiaries. We may share your information with and among our affilities and subsidiaries.
- With Other LawGro Clients. Some of our Services allow you to share information (including personal information) with other LawGro clients or the general public. Please remember that if you set up an administrator account, your personal information may be accessible by people other than you and LawGro and they may have the ability to access, change, copy, or delete your personal information.
- For Mergers and Acquisitions. If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your information with that company and its advisors before and after the transaction date.
4. PROCESSING PERSONAL INFORMATION
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How To Contact Us” heading below.
In the context of an onward transfer LawGro has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. LawGro shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
If You refuse to consent to LawGro’s appointment of a third-party subprocessor relating to the protection of Your Data, You may elect to suspend or terminate the Agreement, subject to all fees and payment due for services rendered.
5. WHAT YOU CAN DO TO MANAGE YOUR PRIVACY
You have choices when it comes to managing the privacy of your personal information.
- Update Your Privacy Setting. You may update your privacy settings directly through the Services by visiting your account settings.
- Manage Marketing Communications From Us. We honor your choices when it comes to receiving marketing communications from us. To update your preferences (including to opt-in or opt-out of marketing communications) you can unsubscribe using “unsubscribe” link on marketing emails.
- Cookies and Other Tracking Technologies. You can find information on changing your browser settings to opt-out of Cookies in your browser settings. If you disable some or all of the Cookies the Service, or parts of the Service may not work.
6. DATA RETENTION
Unless you are from the EEA and specifically ask us to delete your personal information as explained in “Individual Rights for EEA Users”, we retain your information as long as is necessary to maintain your LawGro account or to provide you with our Services. Once you have terminated your account or otherwise cease using our Services (including if we determine your account has gone inactive), we will no longer retain your information except to the extent necessary:
- to send you marketing communications in accordance with your marketing preferences (which you can change at any time – see “What you can do to manage your privacy”);
- for our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us), to exercise, establish or defend legal claims, and to protect against fraudulent or abusive activity on our Service; or
If we no longer need your information for the above purposes, we will generally delete or de-identify it in accordance with our standard data retention practices. However, there may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it.
7. INDIVIDUAL RIGHTS FOR EEA CLIENTS AND USERS
If you reside in the EEA, you have certain rights with respect to your personal information that we collect and process. We respond to all requests we receive from individuals in the EEA that are using a Service directed to the EEA wishing to exercise their data protection rights in accordance with applicable data protection laws. To file a request or take action on one of your rights, please contact us using the contact details provided under “How to Contact Us”.
- Access, Correction or Deletion. You may request access to, correction of, or deletion of your personal information. You can often go directly into the Service under Account Settings to take these actions. Please note that even if you request for your personal information to be deleted, certain aspects may be retained for us to: meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us); exercise, establish or defend legal claims; and to protect against fraudulent or abusive activity on our Service. Data retained for these purposes will be handled as described in “Data Retention”, above.
- Objection and Restriction. You may object to our processing of your personal information or ask us to restrict processing of your personal information.
- Portability. You may request portability of your personal information.
- Withdraw Consent. If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- File a complaint. You have the right to file a complaint with a supervisory authority about our collection and processing of your personal information.
8. THIRD-PARTY SERVICES, LINKS & INTEGRATIONS
- Third-Party Services. Third-party products, services and applications may use or integrate with our Services, or otherwise be offered through our Services (“Third-Party Services”). If you choose to use any of these Third-Party Services or link or sync any of these Third-Party Services with your LawGro account, you are permitting us to provide your information and any information associated with your account, including personal information, to the third party. Your interactions with these Third-Party Services are governed by the privacy statement of the company providing the relevant Third-Party Service.
- Third-Party Advertising and Analytics. LawGro may use advertising networks and other third -parties to display advertising on our Services or to manage our advertising on other sites. Our third-party partners may place Cookies on our Services and unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests, and to determine the effectiveness of such advertisements. If you wish to opt-out of interest-based advertising, visit Digital Advertising Alliance’s Network Advertising Initiative’s, or Your Online Choices. Even if you opt-out of such Cookies or otherwise opt-out of interest-based advertising, you will still receive advertisements, they just won’t be tailored to your interests. If you opt-out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.
9. SECURITY OF YOUR INFORMATION
We understand that the security of your information is important to you. We provide appropriate technical and organizational security controls to protect your information. But, even with our best efforts, we cannot ensure or warrant the security of your information. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. LawGro is not responsible for the unauthorized use of your information nor for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
10. INTERNATIONAL TRANSFERS
We may transfer your personal information to and process and store your information in other countries in compliance with applicable law. Our computer systems are currently based in the United States, so your personal data will be hosted and processed by us in the United States, and in other countries through LawGro and third parties that we use to operate and manage our Service. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective). However, we have taken appropriate safeguards to require that your personal information remain protected. When LawGro transfers your personal information from the EEA or Switzerland to a non-EAA country, we rely on one or more of the following legal mechanisms: E.U.-U.S. Privacy Shield and Swiss-U.S. Privacy Shield. For more information please visit https://www.privacyshield.gov/welcome.
11. PRIVACY SHIELD
- In compliance with the Privacy Shield principles, LawGro commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact LawGro using the contact details provided under the “How To Contact Us” heading below.
- LawGro has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.
- We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
- An individual covered under the EU-U.S. or Swiss-U.S. Privacy Shield Framework may have, under certain conditions, the possibility to invoke binding arbitration.
- LawGro will provide at least the same level of protection for the Data as is required under the Privacy Shield and shall promptly notify You if it makes a determination that it can no longer provide this level of protection. In such event, or if You otherwise reasonably believes that LawGro is not protecting the Data to the standard required under the Privacy Shield, You may either: (a) instruct LawGro to take reasonable and appropriate steps to stop and remediate any unauthorized processing, in which event LawGro shall promptly cooperate with You in good faith to identify, agree and implement such steps; or (b) terminate the Agreement without penalty by giving notice to LawGro.
- LawGro acknowledges that You may disclose this Agreement and any relevant privacy provisions in the Agreement to the US Department of Commerce, the Federal Trade Commission, European data protection authority, or any other US or EU judicial or regulatory body upon their request and that any such disclosure shall not be deemed a breach of confidentiality.
12. CALIFORNIA DO-NOT-TRACK DISCLOSURE
LawGro is committed to providing you with meaningful choices about the information collected on our Service for third party purposes. That is why we have provided links below to the NAI “Customer Opt-out” link, DAA opt-out link. However, LawGro does not currently recognize or respond to browser-initiated Do-Not-Track signals, as the internet industry is currently still working on Do-Not-Track standards, implementations and solutions.
13. HOW TO CONTACT US
- Email: firstname.lastname@example.org
- LawGro Inc., 46746 Crawford St, Unit 1A, Fremont, CA 94539, USA
15. COLLECTION AND USE OF CHILDREN’S PERSONAL INFORMATION
Our Services are intended for and directed to individuals 18 or over and we do not knowingly collect personal information from minors.